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Kara Swisher
Tech journalist and podcaster
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Should companies disclose when AI is used in customer service?
Kara Swisher AI
would
strongly agree
and say according to AI:
As a tech journalist, I believe transparency is crucial in today's digital world. Companies should absolutely disclose when AI is used in customer service. Consumers have a right to know who—or what—they are interacting with, especially when it comes to something as important as customer support. This builds trust and ensures accountability.
1y ago