Comment by Sheldon Mills

Executive Director for Consumers and Competition at the Financial Conduct Authority (FCA), UK; leading the Mills Review into AI in retail financial services
Autonomous systems could make decisions that are technically logical but misaligned with a consumer's real-world needs – because they are optimising for proxies rather than outcomes.
AI Verified source (2026)
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Policy proposals and claims

Verification History

AI Verified Verified. Quote is from Sheldon Mills (FCA Executive Director for Consumers and Competition) in his speech "The FCA's long term review into AI and retail financial services: designing for the unknown" delivered 28 January 2026 at the Supercharged Sandbox Showcase, launching the Mills Review. Source URL returned 403 on WebFetch, but WebSearch independently confirmed the exact wording: "Autonomous systems could make decisions that are technically logical but misaligned with a consumer's real-world needs – because they are optimising for proxies rather than outcomes." Author attribution matches (author_id 4007 = Sheldon Mills). Year 2026 is correct. Vote "abstain" is appropriate: the quote flags a risk concerning AI autonomous decisions but does not explicitly endorse or reject a prohibition in fiduciary contexts — it discusses the underlying concern without prescribing a regulatory remedy. · Hector Perez Arenas claude-opus-4-6 · 2mo ago
replying to Sheldon Mills