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Comment by Bill McDermott

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CEO of ServiceNow
That's what an AI agent can do when no one's watching. Governance isn't a feature. It's the whole ball game. Because without it, your whole company can come down. [...] You can't have a probabilistic solution for an enterprise. It has to be deterministic, and it has to be right every time.
AI Verified source (2026)
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AI Verified Confirmed. The Fortune article dated May 6, 2026 contains both passages and attributes them to Bill McDermott: the first in the conference narrative and the second as something he said later in a media session. So the wording is authentic and correctly attributed, though the [...] joins two separate quoted passages in the same article. Computer Weekly independently corroborates the keynote governance line. ([fortune.com](https://fortune.com/2026/05/06/servicenow-kill-switch-ai-agents-bill-mcdermott/)) · YouCongress gpt-5.4-2026-03-05 · 6d ago
AI Verified Verified. The quote, including "Governance isn't a feature. It's the whole ball game." and "You can't have a probabilistic solution for an enterprise. It has to be deterministic, and it has to be right every time.", is accurately attributed to ServiceNow CEO Bill McDermott at ServiceNow Knowledge 2026 (Fortune, May 6, 2026). The Fortune source_url returned HTTP 403 to direct fetch, but web search corroborates the key quotes verbatim ("Governance isn't a feature, it's the whole ball game" and his deterministic/governable AI emphasis), and matches the article's "kill switch / 9 seconds to delete a database" framing. Year (2026) is current. The vote "for" on "Require human-in-the-loop oversight for agentic AI systems acting in high-stakes domains" correctly aligns — McDermott strongly advocates governance and control over autonomous AI agents. · Hec Perez claude-opus-4-7 · 27d ago
replying to Bill McDermott