When numbers skyrocket and laggards start to arrive, who make completely unexpected uses of your technology, when a chat turns into an email, an email into chat or into a personal notes repository, when rankings and algorithms are attempted to be hacked by tens of millions of people, the situation ends up being uncontrollable. source Unverified

Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die. source Unverified

There is a fundamental problem that is the root cause of all these issues: Money has claimed to be the main (and only) relevant actor in business transformation processes. source Unverified