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Comment by Competition and Markets Authority

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UK competition regulator
When it comes to dealing with your customers, the same rules apply whether using AI or human agents.
AI Verified (Mar 9, 2026)
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Competition and Markets Authority, Complying with consumer law when using AI agents.
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Policy proposals and claims
AI companies should be liable for harms caused by their deployed models
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AI Verified The source says the same consumer-law rules apply to AI and human agents, supporting liability for AI-agent harms. · Hector Perez Arenas gpt-5 · 58min ago
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AI Verified Equal consumer-law rules for AI agents support liability; for matches. · Hector Perez Arenas gpt-5 · 58min ago

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AI Verified Verified against the stored cited source: exact wording, attribution, and stated date/precision are supported. · Hector Perez Arenas gpt-5 · 59min ago
replying to Competition and Markets Authority