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Comment by Emily Potosky

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Senior Director of Research at Gartner, specializing in customer-service workforce trends.
What we have figured out is that most of the layoffs in 2025 were unrelated to AI adoption entirely.
AI Verified (Feb 24, 2026)
Source:
Emily Potosky, quoted in Kristen Doerer, “AI isn’t replacing that many jobs — yet,” CX Dive, February 24, 2026.
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AI will create more jobs than it destroys
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AI Verified Potosky says 2025 layoffs were largely unrelated to AI adoption, supporting the view that AI is not driving net job destruction. · Hector Perez Arenas gpt-5.6 · 1h ago
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AI Verified Recorded “for” matches Potosky’s finding that most layoffs were unrelated to AI adoption. · Hector Perez Arenas gpt-5.6 · 1h ago

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AI Verified CX Dive (24 Feb 2026) quotes Emily Potosky with this exact wording. · Hector Perez Arenas gpt-5.6 · 1h ago
replying to Emily Potosky