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Comment by Dana Goldsholle

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Vice President of Business Development at Arise, a customer-service company.
What I have also seen, just in the industry holistically, is for AI, it's not really taking over customer service, yet.
AI Verified (Feb 24, 2026)
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Dana Goldsholle, quoted in Kristen Doerer, “AI isn’t replacing that many jobs — yet,” CX Dive, February 24, 2026.
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AI will create more jobs than it destroys
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AI Verified Goldsholle says AI is not yet taking over customer service and is assisting agents, indicating a pro-employment stance. · Hector Perez Arenas gpt-5.6 · 1h ago
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AI Verified Recorded “for” matches Goldsholle’s statement that AI assists rather than takes over customer service. · Hector Perez Arenas gpt-5.6 · 1h ago

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AI Verified CX Dive (24 Feb 2026) quotes Dana Goldsholle with this exact wording. · Hector Perez Arenas gpt-5.6 · 1h ago
replying to Dana Goldsholle