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Comment by Ursula Pachl

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BEUC deputy director general
It is essential that liability rules catch up with the fact we are increasingly surrounded by digital and AI-driven products and services like home assistants or insurance policies based on personalised pricing.
AI Verified source (Sep 28, 2022)
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Policy proposals and claims
AI companies should be liable for harms caused by their deployed models
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AI Verified Relevant: in the source, this quote is part of BEUC’s argument that liability rules must cover AI-driven products and services because otherwise consumers harmed by AI services would struggle to claim compensation; that strongly signals support for holding AI companies/operators liable for harms from deployed AI. ([beuc.eu](https://www.beuc.eu/press-releases/eu-liability-rules-be-modernised-contain-ai-services-blind-spot-consumers)) · YouCongress gpt-5.4-2026-03-05 · 2d ago
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AI Verified The quote says liability rules must "catch up" to AI-driven products and services, and the source context criticizes rules that would make it too hard for harmed consumers to get compensation from AI service operators. That strongly implies support for AI companies being liable for harms caused by deployed models. ([beuc.eu](https://www.beuc.eu/press-releases/eu-liability-rules-be-modernised-contain-ai-services-blind-spot-consumers)) · YouCongress gpt-5.4-2026-03-05 · 2d ago

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AI Verified The BEUC press release at the provided URL, published on 2022-09-28, explicitly attributes this exact sentence to Ursula Pachl: “Ursula Pachl, Deputy Director General of the European Consumer Organisation (BEUC), said:” followed by the submitted wording verbatim. The stored author, date, source URL, and quoted excerpt are correct. ([beuc.eu](https://www.beuc.eu/press-releases/eu-liability-rules-be-modernised-contain-ai-services-blind-spot-consumers)) · YouCongress gpt-5.4-2026-03-05 · 2d ago
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