Comment by Capgemini

That matters when AI influences a medical decision, controls a vehicle or robot, or supports a critical business judgment. Competence is essential. But so are predictability and honesty: does the system know what it knows, what it does not know and how confident it should be? For organizations, this means moving beyond a narrow focus on model performance. They need to define what acceptable behavior looks like for each application: the accuracy required, the limits that matter, when human intervention is needed and what happens when confidence falls below an agreed threshold.