Comment by Paula Goldman

If an agent is doing complex work on your behalf, you’re delegating tasks with many intermediate steps that touch lots of data. [...] What we need is something better, and that’s what we’re calling “human at the helm.” First, you should be able to set parameters in advance: “Here’s what I want you to do, and I don’t want you to go beyond this.” Second, the system should escalate something when it requires judgment or goes outside those parameters. [...] Still, as we hand increasingly sophisticated tasks to AI, human responsibility, wisdom and judgment become more important because the work becomes more consequential.