Kathy Ross

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Senior Director Analyst at Gartner, specializing in customer-service research.

Speaks on: AI Economics Future Of Work Impact On Labor Policy

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AI will create more jobs than it destroys
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The news around recent layoffs has created a false narrative: that organizations can and should drastically slash headcount, as they can replace these employees with AI.
AI Verified source (Feb 24, 2026)

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